At shop.heystore.us, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.
Eligibility for Returns & Exchanges
- Items may be returned or exchanged within 30 days of the delivery date.
- Products must be unused, unworn, unwashed, and in their original condition with all tags attached.
- Items showing signs of wear, damage, or alteration may not be accepted.
- Sale or clearance items may not be eligible for return or exchange unless otherwise stated.
How to Request a Return or Exchange
To initiate a return or exchange, please contact our customer support team within 30 days of receiving your order. Once your request is approved, we will provide detailed return instructions.
We recommend using a trackable shipping service when returning items to ensure safe delivery. Customers are responsible for return shipping costs unless the return is due to our error (such as incorrect or defective items).
Exchanges
Once we receive the exchanged item(s) and confirm they meet our return requirements, we will ship the replacement item within 3 business days.
Returns & Refunds
After we receive and inspect the returned item(s), we will process your refund if approved.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable, unless the return is caused by our mistake.
- Once the returned items are received and confirmed, refunds will be processed within 3 business days.
- Refund processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with clear photos. We will review the issue and arrange a replacement or refund accordingly.
Contact Us
If you have any questions about our Exchanges and Returns Policy, please contact our customer support team. We are always happy to assist you.